When making a purchase from the Noraisle.com e-store, the customer can choose the appropriate delivery method, which is:
Pick up of goods from our studio in Tallinn, address: Mere pst 4, Tallinn, Harjumaa, 10111. Make an appointment in advance by phone: +372 5662 0995 email: info@noraisle.com
Smartpost within Estonia;
SmartKuller courier service both in Estonia and when ordering abroad.
Noraisle.com delivers the goods for free within Estonia, and when shipping to other European countries, a postal service fee is added. The goods can be ordered to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden and Russia.
Receiving the goods from the studio
Delivery of the goods takes place by prior arrangement, phone: +372 5662 0995 email: info@noraisle.com
Goods are issued to the customer upon presentation of an identity document (ID card, passport, driver’s license) and order number.
If the customer does not pick up the goods within 14 calendar days, we consider that the customer has canceled the order and we return the purchase amount to the customer immediately, but no later than within 14 calendar days, to the same current account from which the purchase was paid.
Picking up the goods from the Smartpost parcel machine
Delivery of goods to the Smartpost parcel machine selected by the customer is free within Estonia.
The goods are sent out within 1-2 working days and reach the parcel machine within 1-2 working days after posting.
The customer is informed about the arrived shipment and the location of the shipment via SMS. The message contains the door code needed to open the door. The storage time of the shipment in the parcel machine is 7 calendar days.
In the event that the customer has not received the goods from the parcel machine after the storage period has passed, Noraisle.com considers that the customer has canceled the order and the seller will return the purchase amount to the customer along with the delivery fee immediately, but no later than within 14 calendar days to the same current account from which the purchase was paid.
Noraisle.com is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained the parcel machine’s unique code and the goods have been received on the basis of this code.
Receiving goods with SmartKuller within Estonia
The SmartKuller service is free within Estonia.
The goods delivered by SmartKuller are delivered to the address specified by the customer within 2-3 working days of making the purchase, from Monday to Saturday between 9:00 a.m. and 9:00 p.m. The customer can choose a suitable time period for receiving the shipment (9:00-17:00 or 17:00-21:00 or 9:00-21:00) and order the goods to work or home.
On the morning of the delivery day, the customer will be sent information about the package’s arrival via SMS. The courier calls the customer before delivering the package. According to the customer’s request, it is also possible to redirect the shipment to a suitable parcel machine at no additional cost. The shipment is handed over to the customer on the basis of a unique code, which is sent to the customer via SMS.
The customer must ensure that the goods are received at the agreed time and address. If the customer is not available when the goods arrive, the courier will return the package to the Smartpost terminal. When the package arrives back at the terminal, the system sends an SMS to the customer. The customer then has the opportunity to agree with Smartpost customer service a new time when the courier must make the next delivery attempt.
Receiving goods with SmartKuller in a foreign country
The goods can be ordered to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden and Russia.
When ordering to a foreign country, the delivery fee corresponding to the destination selected by the customer is added during the order process. The delivery method is selected and the delivery fee is calculated in the shopping cart. Depending on the destination, the delivery fee is:
Latvia: €9, Lithuania: €9, Finland: €17, Sweden: €23 EUR, Russia: €45.
The goods delivered by SmartKuller are delivered to the address specified by the customer within 6-8 working days after the sales contract comes into force.
